Last updated 3 November 2026
Help and support
We're here to help with your orders, payments, deliveries and account. Our team is in Monday to Saturday.
In short
- Fastest: open the Sotechy app, go to Account → Help & support, and tap Live chat.
- Email us at hello@sotechy.shop. We usually reply within one working day.
- For a problem with an order, include your order number (it starts with SOT-).
Contact us
- Live chat: in the Sotechy app under Account → Help & support. It answers common questions straight away and passes the rest to our team.
- Email: hello@sotechy.shop
- X: @sotechyshop
- Visit us: No. 20 Etete Road, Benin City, Nigeria, Monday to Saturday
Quick answers
- Where is my order? Open Orders in the app and tap the order to see each step. You also get a notification at every step.
- It says delivered but I don't have it. Open the order and tap Not received within 24 hours. We hold the store's payment while we sort it out. See Delivery and pickup.
- Returns and refunds. See Returns and refunds and Warranty.
- Paying. See Payments.
- Store tokens. See Rewards and tokens.
- Selling on Sotechy. Open your store at merchant.sotechy.shop.
Deleting your account
In the app, go to Account → Security & notifications → Delete my account. This removes your account and personal data for good; past orders are kept without your name. If you can't open the app, email hello@sotechy.shop from the address on your account and we'll delete it for you. See Privacy for what we keep and why.
Questions about any of these? Use live chat in the Sotechy app, email hello@sotechy.shop, visit us at No. 20 Etete Road, Benin City, Nigeria, or reach us on X (@sotechyshop).